ONLINE CHAT

Absolutely the best way to talk to us about any issue that you haven't found the answer to here in the Online Help Center is through the online chat function. In the lower left corner you'll see a blue chat box, simply open it up to speak to one of our agents right away, who will be glad to assist you!
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The support email is [email protected]

When you send an email it generates a support ticket on our system which is then placed in a queue and dealt with by the first available support staff, who endeavour to reply to all tickets within a few hours

Emailing back and forth is very time consuming for you and us, so we don't like doing it! Online chat is definitely the best way to get a fast response and more importantly, a fast resolution to any problems you are having that are not answered here in the Online Help Center.

TELEPHONE SUPPORT

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- Choose your date (Green is available, Gray is Full/Not Avail)

- Choose time

- Pop in Voucher Codes (multiple vouchers, separate by a comma)

- Choose the correct number of people

- Click Purchase

- Register/Create an Account (if you have an account with us, you may log in to your account to book your tour)

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Your ticket is only valid for the date, time and number of people listed on the ticket. Please double check these details to make sure they are correct.

We recommend you plan to arrive at the meeting location 15 minutes before the start of your tour.

Due to the nature of walking tours, we cannot guarantee admission to latecomers. As a courtesy to everyone in the group, and to ensure a relaxing, fulfilling experience, please be punctual

Your ticket guarantees your place on the tour you have booked. If you miss the tour you will need to purchase another ticket for a new tour.

You can schedule a private tour by emailing [email protected] Please write "Private Tour Request" in the subject line and your inquiry will be forwarded to a manager who will be in touch shortly thereafter to arrange your tour.

We offer group rates depending on group size, and we even offer discount ticket bundles for schools, non-profits, and other organizations!

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If you have a voucher, you will need to enter the name of the voucher company into the internal search bar of our website. This should bring up a list of tours and the one you are looking for will be the one connected with your voucher supplier.

If you are unable to select a specific date but able to select other dates then it is most likely that the day you are requesting is already full. Please choose another date.

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You may confirm your tour in-advance (24-48hrs) through our Website Chat or Email just to ensure that everything will go on as planned and you're booked for the same time and date as well as the tour that you requested. Please bring your voucher and be reminded that you should be there 15 minutes before the tour starts.

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RESCHEDULE A TOUR

Tours can be rescheduled up until 48 hours prior to the tour. If you wish to reschedule within 48 hours of the tour, you will need to purchase a new ticket.

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CANCELLING A TOUR

All purchases are nonrefundable, as your place is being guaranteed on the tour when you make a reservation. If you cannot attend the date you have scheduled, you may reschedule the tour, provided you notify us via email with at least 48 hours notice.

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If you cannot reschedule the tour due to any reason, please contact your voucher company to get a full refund in-case you used a voucher. If you purchased your tickets directly from us then please reply with your valid email address to receive a full refund.

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TICKETS

Sure! Please make sure that whomever you are giving the ticket to understands that the booking will remain under the name of the original purchaser, as this will avoid confusion at check in.

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Vouchers purchased from third party sites have expiration dates and terms that are unique to each particular site.

Note that expiration dates signify the date by which you must make a reservation, as long as you book it on or before the expiration, you can go anytime within 6 months.

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Due to spatial limitations inside the shops, everyone on the tour must have a paid ticket.

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TOUR FAQS

All tours in English speaking countries are given in English. Tours in other countries are given in their native language and English

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All tours run rain or shine. Tours will only be cancelled in the event of severe and dangerous weather. Guests will be notified the day prior in the event of a severe weather-related cancellation.

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Yes! There are no age restrictions on any of our tours. Ghost Walks are recommended for ages 13 and up, but we will not deny admission to anyone on the basis of age, provided that children are accompanied by a guardian.

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All tours are wheelchair accessible and when it comes to areas of stairs the guide will show you to the nearest lift or ramp.

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The walking tours can cover up to 2 or 3 miles (3 or 5 KM) and whilst there is plenty of opportunity to stop and rest at the locations visited in the tours we do advise comfortable clothes and shoes!

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Vegetarian substitutes are available on all tours. However we can not guarantee substitutes for gluten free, sugar free or dairy free diets.

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All of our food tours offer a great range of food included in the ticket price. The amount of food you get in each place varies, but we guarantee you’ll be satisfied by the end of the tour!

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For security reasons, we do not give out the guides numbers to customers. Tours are run at a relaxed walking pace and the guide routinely checks all the customers are present at regular intervals.

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If your question is not answered with the Frequently Asked Questions, then firstly we would like to congratulate you on having an original question. Secondly we would invite you to visit our website and ask one of the professional online representatives. If a representative is not available please send an email to our support team where you will receive an answer with in 24 hours.

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MEETING POINTS

We recommend that you arrive at the meeting point 15 minutes prior to the scheduled start time, as tours depart promptly at their scheduled times. Guides will be waiting with a sign displaying our company logo so you can easily recognize them and check in.

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You may find/confirm the meeting point and other details on the tour's page. We would advise you to copy and paste the meeting point's address on Google Maps to know exact location of the Meeting Point, any nearby Parking Lots and different routes that you can take to get there. Please try to get to the meeting point 10-15mins earlier to avoid any problem or disappointment.

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ANNOUNCEMENTS

The Help Center is made up of two parts: a knowledge base and a separate community platform. The community consists of questions and answers organized by topic. Questions can include ideas, tips, or any other community item. To get started, see Managing community content.

Note: Don't confuse topics with articles. In the community, topics are top-level containers for questions.

A key ingredient to a successful community are the moderators. Recruit knowledgeable users who are eager to share their product knowledge, lead lost users to safety, and pick up the latest tricks of the trade from other product experts.

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The Help Center is designed to provide a complete self-service support option for your customers. It lets them search for an article to learn a task, or ask fellow users for solutions to problems. If they can't find an answer, they can still submit a request to an agent.

For more information, see Using the Help Center to get support.

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